Terms & Conditions

GENERAL

SERVICES

CANCELLATIONS

   PRICES

CUSTOMER 

OBLIGATIONS

PAYMENTS

DATA PROTECTION

COMPLAINTS

1. Karen Brown is the sole owner and trader of KT Aesthetics. Clinic situated within Elmbridge Manor WR9 0NH, E-mail ktaestheics18@gmail.com tel: 07803 560 407

 

2. General

2.1 You may have other rights granted by law, including your statutory rights as a consumer and these Terms and Conditions do not affect those rights.

2.2 These terms and conditions may be subject to change at any time without prior notice to you.

2.3 These terms and conditions shall be governed by and construed in accordance with English Law.

2.4 These terms and conditions are copyright of KT Aesthetics.

 

 

3. Services

3.1 KT Aesthetics, treat every patient with the care they deserve, whilst offering competitive pricing for treatments and procedures.

3.2 All face to face consultations are free of charge.

3.3 Suitability for treatments is always carefully assessed. Based on this assessment client treatment requests may need to be re-considered or declined.

3.4 KT Aesthetics do not provide any treatments or advice to anyone under the age of 21. Proof of ID may be required before any consultation or treatments are carried out.

3.5 During careful consultation clients needs and expectations are discussed and agreed. However it is not always possible to achieve optimal results, therefore KT Aesthetics cannot guarantee the desired treatment outcomes.

3.6 Treatment follow up may be required and will be arranged at a time convenient for both client and KT Aesthetics

3.7 Treatment follow up does not guarantee further aesthetic treatment and may only involve a discussion either face to face or via telephone.

3.8 Any complications not rising due to non-compliance will be addressed to offer a full resolution.

 

 

4. Cancellations 

4.1 Cancellations can be made by phone, email or in person. Cancellations made with less than 24 hrs notice prior to your scheduled appointment will waiver the reimbursement of the £25 booking fee.

4.2  late arrivals, will try to be accommodated however, there may be times when a late arrival will result in reduced consultation or treatment time, or the need to may have to reschedule your appointment.

5. Child Policy (Under 16s)

5.1 Children under the age of 16 cannot enter the clinic. Please be aware that we will have to turn you away if you bring someone under the age of 16 with you.

 

 

6. Prices

6.1. Prices are correct at the time of display. However, KT Aesthetics reserve the right to alter prices from time to time without notice. You will be charged the amount which applies to your treatment or product at the time of your booking or purchase.

6.2. Prices may be subject to variations. Treatment prices will be confirmed prior to all treatments.

6.3. Prices for products displayed are in Pounds Sterling (GBP) and inclusive of value added tax (VAT) at the current UK standard rate.

6.4 No refunds will be given for any treatments or products.

 

 

7. Customers Obligations

7.1 You adhere to all pre and post treatment advice. KT Aesthetics will not be responsible for any problems arising due to non-compliance.

7.2 Clients must provide past and current medical details prior to each treatment.  KT Aesthetics will not be liable for any problems arising due to failure to disclose said information.

7.3 You agree to use your correct name, address and date of birth and to supply any other details reasonably requested.

7.4 No photography or videography may be carried out without prior permission.

7.5 This is a smoking-free clinic.

7.6 Due to lack of space clients are permitted to bring only one other person (over 16) if they wish.

7.7 If possible please remove all make-up before your treatment.

7.8 Please arrive promptly for your appointment.

 

 

8. Payment Information/Booking fee

8.1 KT Aesthetics accept payment by credit/debit cards, bank transfer, PayPal or cash.

8.2 Payment for treatments and products must be paid in full on the day of your treatment or purchase of your product.

8.3 Credit and debit card payments are subject to validation and authorisation by the card issuer.  If a card issuer refuses to authorise payment, it is the clients responsibility to arrange an alternative payments on the day of treatment.

8.4 KT Aesthetics reserves the right to refer non-payments to debt collection agents.

8.5 All treatment consultations are subject to a £25 booking fee paid at the time of first booking via bank transfer or PayPal

8.6 The booking fee will be deducted off your first treatment cost,or fully reimbursed if at consultation no treatment is indicated. 

8.7 Booking fees are non-refundable if consultation appointments are cancelled with less than 24 hrs notice.

8.8 Bank Transfers are payable to: Santander: KT Aesthetics

                                                A/C: 29275658

                                                S/C: 09-01-29

9. Data Protection

KT Aesthetics take your data protection very seriously and will not share your personal information or details of your purchase with any third parties. For further information please see our Privacy Policy.

 

10. Complaints

10.1 KT aesthetics always endeavours to provide a professional service and to deliver client satisfaction. In the event of a formal complaint clients are required to make aware KT Aesthetics either in writing or via e-mail (ktaesthetics18@gmail.com)

10.2 KT aesthetics will respond to the complaint within 7 working days, in writing or via email

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